Trained by Ruth – Terms and Conditions

Standard Terms & Conditions.

Payment

Payment in full is required at the time of booking. 

We reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.

All classroom-based training must be taken within 6 months of the date of booking.

Refunds

All course fees are strictly non-refundable and non-transferable.

TRAINED BY RUTH at BEAUTY BY RUTH is unable to offer refunds for cancellations outside of our control, i.e. adverse weather conditions, terrorist attacks, flooding, industrial action or Visa refusals. An alternative training date will be offered.   It is the student’s responsibility to get in touch to reschedule any such postponed training. TRAINED BY RUTH at BEAUTY BY RUTH is not responsible for any loss of income, accommodation/travelling costs students may incur due to the cancellation of courses.

Additional Terms & Conditions 

• Courses must be attended by the person named on the course
• Courses cannot be changed or substituted with any other courses, only the specified courses will be provided.
• Any reschedule of dates will be at the discretion of Trained by Ruth at Beauty by Ruth and subject to the rescheduling fee of £50 per training date, where deemed possible.
• Dates must be selected at time of booking. Training dates are subject to availability and will be confirmed when your booking has been processed which includes the payment fee.

Rescheduling Requests & Fees

In the event that you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training (subject to availability and at the discretion of Trained by Ruth at Beauty by Ruth). Please email us to request this. Where it is possible to offer a reschedule this will be subject to a fee of £50. We try to be as fair as possible when offering alternative dates but cannot guarantee a date of your choice.   Where a student fails to attend on their booked course, without prior notification, you will automatically forfeit your course fee and TRAINED BY RUTH at BEAUTY BY RUTH will be under no obligation to provide any further training or refund.

Where you need to reschedule for a genuine reason (medical or compassionate), we may, at our discretion, place the course fee paid minus a rescheduling fee, as credit on file valid for 6 months towards booking courses. Any applicable price difference would need to be paid when redeeming the credit on file to book further courses.

The only exceptions to the above, where a reschedule may be offered free of charge or at a cost of £50 per day (depending on reason), on one further occasion only and subject to availability will be in the event of:

• medical reasons (with a valid medical certificate covering named student/training date),
• compassionate reasons (proof of which may be required) for non-attendance,
• needing to Covid test (PCR) or self-isolate; (with an official NHS text or email notification confirming a booked PCR test, positive PCR test result or NHS Test & Trace notification requiring self-isolation for the named student and dated to coincide with the booked course date).

In the event that TRAINED BY RUTH at BEAUTY BY RUTH should have to cancel your course for reasons outside of their control; we will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. We are not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses. All courses required to be cancelled/postponed by TRAINED BY RUTH at BEAUTY BY RUTH will be rescheduled for a further course date within 6 months of the original booked course date. Such courses remain non-refundable but may be transferred to alternative courses if desired, to the same value.

Named Student

Booked training is non-transferable to an alternative student. Please ensure the booking is made by giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £50 per course date/person, where possible for a change to be accommodated a minimum of 48 hours’ notice is required, in writing.

General

All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training date for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.

Minimum Student Age

We accept all students aged 16 years or over for the majority of our training courses. With regret, due to insurance reasons, we are unable to accept students aged under 16 years on the day of training. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.

Course Times

Please arrive at the training centre for 9.45am for a 10.00am start. Courses finish at approximately 4.00pm. (Unless other start/end times specified in your confirmation email). A short break for lunch is provided for full day courses during which we recommend students remain within the training centre.We do not provide lunch although there are a number of local amenities nearby that will prepare a lunch for you.  If you arrive excessively late, in the morning or when returning from agreed breaks, you may be refused entry to the training. This is to avoid disruption for other students on the course and ensure you cover all course content to be successful in achieving TRAINED BY RUTH at BEAUTY BY RUTH certification for the course.

In the event that you are late arriving in the morning and refused entry, please contact us.   Please note a fee of £50 will apply to reschedule your training. If excessively late returning from breaks you will be unable to complete your course and will forfeit course fees.

Please therefore ensure you allow sufficient time for travelling and returning from lunch. Make use of Google maps

All students must attend the full training day until 4 pm. Should you choose or need to leave a course before the approximate end time of 4 pm, please contact us prior to the course to discuss this. If you leave before the end of the course on the day, without prior agreement, you will forfeit any course fees and may not achieve your certification.

Confirmation of Booking

Once you have booked a training course you will receive an email within 24 working hours to confirm the booking.

If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent to acknowledge your booking. The online payment receipt does not form a guarantee or confirm booking.

If booking last-minute courses or courses scheduled for within less than 48 hours, we recommend you call to book so that we can confirm availability to you prior to payment.  Where booking online less than 24 hours prior to a scheduled course date, please call us at 9.00 am on the day of the training to confirm your booking has been received and chosen training is available. Where a course booked online outside office hours is unavailable or cancelled, we will reschedule your training to the next available date where possible or refund your course fee. No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online.

Should a receipt for payment be required, please request this by emailing ruth@beautybyruth.co.uk at the time of booking or within 6 months of completing the training. Beyond this time, receipts cannot be issued.

Certification

CertificatIon is provided as a digital document to meet the needs of insurance providers & reduce our carbon footprint. Students are responsible for ensuring they contact us by email within 30 days of attending their training course, should you fail to receive their certificate for any reason or should there be any error in the certificate received.

During your training, you will usually be required to give and receive treatments. Please advise the training school in advance if you are unable to receive the treatment.   Trained by Ruth at Beauty by Ruth will do their best to source a model for you but this is not guaranteed.  As an alternative, you will be welcome to bring your own model to ensure you gain the necessary qualification.

The only exceptions to this are UV Gel Nail Extension Courses where you will be working on a Nail Trainer Hand; or Eyelash Extension Courses, you will be working on a Mannequin Head.

Please note courses may be mixed-sex groups.  If you have personal or religious reasons where you require training in a same-sex environment only, please discuss this with our Course Advisors before booking.

Photography/recording of training (both audio or video) is strictly prohibited while in attendance of the training centre. This is to protect the privacy of other students, meet Data Protection requirements and avoid disruption to training. Tutors may occasionally take photos of student work during training with express permission, for marketing/promotional purposes.

All courses are taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential to enable the tutor to assess a student’s competence of all required aspects to achieve TRAINED BY RUTH at BEAUTY BY RUTH certification.  We ask that students advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies, see below).

Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the certification and would unfortunately forfeit any course fees paid. Therefore it is important to discuss this prior to booking if you feel this may be an issue affecting learning and course participation.

Students will need to bring along their own cold food for lunch and are recommended to remain at the centre, rather than go off site during agreed breaks to ensure you are available promptly for when training resumes.

Medical Conditions

Please make us aware of any health conditions and/or medications are currently taken that may affect your practical training or assessment days. Due to health and safety reasons, we do not allow students who are pregnant to partake in practical training or assessment days. The only exception of these are Nail Courses although the cut-off is usually 32 weeks. You may be required to bring a model to your training, please call us before booking so we can confirm course suitability for you.

All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments.

Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.

Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, for selective treatments, which later prevent participation in a particular course may result in forfeit of course fees.

Special Training Needs / Requirements

It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly.  Where possible we seek to include students with special requirements within our main course delivery.  However, for some students, this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis.

Waxing Courses

In consideration of other students participating in the course, you must be prepared to give AND RECEIVE the waxing treatment.  If you attend the course with less than 5mm of hair growth or are unprepared to receive the treatment, you will not be allowed to take part, resulting in the loss of all course fees.

Manicure and Pedicure Courses

Manicure & Pedicure, Luxury Manicure & Pedicure and Gel Polish Courses

Please ensure any nail extensions or enhancements such as gel polish are removed prior to attending the course, as you will give and receive treatments working on the natural nails. Failure to remove such before the training day may result in being unable to participate within the course and a rescheduling fee being applicable.

Highly Defined Brows, Brow Shaping & Tinting And Eyelash Tinting

Prior to training for this course you will be required to complete a patch test for the tinting products at least 24 hours before your course commences.

It is mandatory to complete a patch test. You will receive this in the mail prior to your course.   This enables you to complete the patch test at home.

Please ensure that eyelash extensions have been removed prior to any training involving eyelash tinting.  If false lashes or lash extensions are to be learned as part of your course, this would be completed on a mannequin training head therefore no patch test with the glue will be required beforehand. Those who have undergone facial cosmetic procedures to include surgery, dermal fillers of any kind or semi-permanent make-up / facial tattooing or micro-blading within the last 12 weeks may be unable to participate within these courses. Failure to disclose these treatments prior to booking your course may result in loss of course fees.

Facial Massage & Skincare, Electrical Facials & Microdermabrasion Courses

Please ensure you have removed any eyelash extensions before attending these courses. You will be required to remove any make-up as part of giving/receiving treatments on these courses. You must ensure you are able to receive treatments and have notified us of any medical conditions / medications which may prevent you receiving treatments. Those receiving certain treatments for acne (such as roaccutane) or who have undergone cosmetic procedures to include surgery, dermal fillers of any kind or semi-permanent make-up / facial tattooing or micro-blading within the last 12 weeks will be unable to participate within these courses. Failure to disclose these treatments prior to booking your course may result in loss of course fees.

Students booking Electrical Facials &/or Microdermabrasion training courses will be sent a document outlining medical conditions that may affect your suitability to participate within training.  Please read through this thoroughly and respond by return email to confirm yes (with specific details) or no to indicate if there are no conditions applicable to you. Should you personally be unable to have the treatment you will be asked to bring a model with you for training purposes. The model will also have to complete an application details their medical history prior to any treatment. This allows us to ensure you are able and safe to give/receive the treatments due to the Electrical aspects involved with these treatments. Once your response is received, we will then be able to confirm your training dates or will contact you to discuss further.

Beauty Insurance (Public Liability Insurance)

Following your practical training, you will receive TRAINED BY RUTH at BEAUTY BY RUTH certification by email (as discussed above) which will allow you to apply for beauty insurance to allow you to begin working on members of the public. Please note if you wish to obtain cover with a specific insurer, you must check with the insurer prior to booking your course that they will accept our certificate.

Insurers work to their own discretion over preferred training providers and this is beyond our control. If you hold an existing policy, you are responsible to ensure the insurance provider will extend your cover to include the new treatment(s) and for covering any cost to make changes. TRAINED BY RUTH at BEAUTY by RUTH  cannot accept responsibility for issues resulting with insurance companies where students fail to check this prior to booking.

Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learned. Students are recommended to ensure they put public liability insurance in place before commencing any work with their new skill.

Complaints

We are keen to ensure all students gain the most from their training experience. In the first instance, please raise any difficulties or concerns with the tutor on the training day as most issues can quickly be rectified at the time. However, in the unlikely event your training course with us does not meet your expectations and you feel unable to raise this with the tutor on the training day, please email ruth@beautybyruth.co.uk with the details of your feedback or complaint. This email must be received in writing within 5 days of your training course. We take all feedback and complaints very seriously and this will be investigated as required. You will receive a response in writing within 5 working days.

Code of Conduct:

To ensure all students are given the best opportunity to learn, we would ask the following code of conduct is adhered to at all times:-

• Punctuality is essential with all students arriving at 9.45am for a 10.00am start and training to finish at approximately 4.00pm. Allow adequate time to travel to the training centre. Lateness is very disruptive for other students and may mean you miss fundamental aspects of the training. You will be refused entry if you arrive excessively late for training. There is a transfer fee of £50 per training date to reschedule your training if you arrive late. Please do not break from the training unless instructed to do so by the tutor. A lunch break is provided along with short comfort breaks throughout the day, timed as is appropriate for the course. Taking excessive or unauthorised breaks may mean you miss vital training that impedes your success on the course. Students are advised to remain in the centre during agreed breaks (please bring cold food). Should you leave the centre and return late from break(s), you may be refused entry and be unable to complete your course.
• Attendance of training days is compulsory. Failure to attend scheduled training can result in removal from the programme. Genuine reasons will be subject to the discretion of TRAINED BY RUTH at BEAUTY by RUTH and handled under our above policy on rescheduling of training. This may be subject to rescheduling fees.
• Students are required to purchase at their cost & wear a suitable beauty uniform (tunic) to training / assessment dates. Nails should be short, hair tied back. Eyelash and Nail extensions should be removed (where appropriate to the training course being attended). For health and safety, all jewellery should be removed except a plain wedding band and small stud earrings.
• All students are expected to fully participate including giving and receiving treatments. Any exceptions (e.g. medical reasons) to this must be agreed at the time of booking and a suitable female model may be required to be provided by the student in order to participate.
• Please ensure an enrolment form is handed to the tutor. Please make the tutor aware of any medical conditions or learning difficulties which may impact you learning (these should previously have been discussed at the time of booking to ensure suitability for the training). This can be discussed with the tutor upon arrival at the centre, in confidence. This will allow the tutor to best support you throughout the training day and make any adjustments possible to assist you to gain the most from your training.
• We cannot accept responsibility for any loss, damage or theft of personal property; however rare. Therefore we encourage students to leave all unnecessary valuables at home, remain vigilant to their belongings during training and take all property with them when leaving the centre. Any property left behind will be held for 7 days, following which it will be disposed of as appropriate. Students are responsible for collection of lost items from site, by appointment. We cannot post or deliver any lost property.
• Products / tools provided at the training centre remain the property of TRAINED BY RUTH at BEAUTY BY RUTH and should not be taken from the training centre at any time. Such will be treated as theft and reported to the authorities. Please work with the tools / products and within the facilities provided taking care to avoid causing deliberate damage or loss. Students may be held responsible for the cost of such loss / damage. Please wait until items are provided to you and no time should students access any staff only store cupboards or storage areas without express permission of the tutor and/or without supervision. For reasons of health, safety and hygiene; please use products / tools / equipment only as directed and when prompted by the tutor. If asked to ‘down tools’, please ensure you comply with any instruction by ceasing immediately.
• Use of mobile phones is prohibited during training and should be turned off outside of agreed breaks.
• No smoking, use of e-cigarettes/vaporisers or chewing of gum within the training centre.
• Students must not consume or be under the influence of alcohol or drugs at any time during attendance of the training or assessment day(s). You may be asked to leave the centre if we have reason to suspect such influence, and the police may be contacted if appropriate.
• The training centres operate a mixed sex basis for training days and you must be prepared to give and receive treatments from students of the opposite sex. If there are any reasons of belief, faith or religion which prohibit this, please advise before booking. Male students will be required to provide a female model for the waxing courses and assessment days.
• Be courteous and respectful to tutors and other learners. No use of foul language. Abuse of any kind including racism will not be tolerated. Please avoid discussion of any sensitive or unrelated topics during the training which may distract other students or which may cause offence to others. While we operate a welcoming, friendly atmosphere on training days, student conduct should reflect that which would be expected by a beauty professional working within a salon environment since you are undertaking a professional skills course. Please ensure you work cooperatively and respectfully with all and take feedback / guidance seriously to allow you to acquire and demonstrate the required level of competence upon the training course(s). We appreciate learning new skills can sometimes be challenging but outbursts or disruptive behaviour will not be tolerated.
• Verbal, physical or written abuse will not be tolerated at any time and will result an immediate verbal warning from the tutor. Should the conduct continue, you will be asked to leave the training immediately. You will not receive your certification and will forfeit all course fees paid.
• Should an issue arise on your training day in relation to other learners on the course or if you are experiencing difficulties with the course, please immediately notify your tutor so action can be taken or advice given to support you as required as it is sometimes difficult to rectify issues later and this will allow you to gain the most from your training day experience. Any issues will be handled in the strictest confidence but will not be permitted as grounds for any refund of course fees or for additional training, where this is not raised on the training day to enable remedy.
• Learner feedback forms are to be completed at every training session and are compulsory where requested.
• Photographic ID must be shown to the tutor at every training day to gain admission to the centre, if requested. Entry may be refused without this.
• Students must not take any photographs or make any recordings (audio or video) of any kind while in attendance of training and/or when within the training centre premises. This is to meet Data Protection legislation, to protect the privacy of our students and avoid disruption to training. Photos may occasionally be taken by tutors with the express permission of students, for the purposes of marketing/promotion.